Item Counts are off between devices

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Megan
Megan
1Password Alumni
This discussion was created from comments split from: iCloud sync does not sync between devices.

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  • dfr36
    dfr36
    Community Member
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    I have the latest versions of 1Password on my iMac, iPhone 5, and iPad 3; and I sync all three via Dropbox. My iMac tells me I have 243 items; my iPad says there are 237, and my iPhone thinks there are 242.

  • Megan
    Megan
    1Password Alumni
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    Hi @dfr36,

    I split your comment into its very own thread since the original poster in that thread was talking about iCloud and we're dealing with Dropbox here. It's just nice to keep things as organized as possible - particularly when things are so busy as around launch time. :)

    Now, let's try resetting sync to get all your devices on the same page:

    • On your iOS devices, open 1Password 4 for iOS, tap Settings > Sync > Sync Service and choose 'Disable Sync’.

    • On the Mac, open 1Password 4 for Mac, and click the 1Password menu, then Preferences. Click Sync, and click Change syncing.

    • Check the box to remove the data from Dropbox and confirm that you want to disable sync.

    • Restart the Mac and iOS devices.

    • Check your Dropbox folder and delete any other 1Password folders or files that the remove data checkbox did not take care of.

    • On the Mac, go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and select Open. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.agilekeychain file.

    • Allow Dropbox to fully sync.

    • Go back into the iOS app and re-enable Dropbox sync. That should get everything on the same page for sure.

This discussion has been closed.