Would like to change my Main Password but Forgot my Secret Question.

Oriel76

Hello everyone,

So yeah, I'd like to change my Main Password but can't remember my secret question ? What are my options ?

Thank you.

Megan

Hi @Oriel76‌

You should be able to change your Master Password without knowing the hint. Simply type in your existing Master Password, then on the following screen you'll be prompted to enter a new Master Password and a fresh hint.

Now, if you've actually forgotten your Master Password, that's a different story. For your privacy and security, your master password is known only by you. We cannot reset it for you and you cannot change it without entering the old one. There is also no "back door" to access your data without the master password. If there were, that would be a security hole that criminals could exploit to steal your information.

If you think you know what the password is, but it is not being accepted, please see the tips in this guide:

http://learn2.agilebits.com/1Password4/iOS/Tutorials/ios-forgot-mp.html

Please try each tip, for we have found them to be the most common causes of this problem. If you cannot remember the password, you will need to restore from a backup or start over. Both of these steps are documented in the guide.

If you've really never stored anything in your 1Password data file then starting over is really easy -- but you'll want to make sure and provide a good "password hint" so you don't forget the master password again.

Oriel76

Wow ! Ok, it worked. At first I thought it needed the original PW, the new PW and then the secret question to validate that would take you to a final screen...

Much apreciated !

Thank you !

Ben

Thanks for the update @Oriel76‌ ! Glad to hear you were able to get it working.

Ben