New logins not showing up in iOS 8 app [Resolved: ensure sync is set up on all devices]

jplurie72

I have added new logins and passwords to 1Password on my iMac and have it syncing with Dropbox on the iMac but they do not show up on my iPhone 6 in iOS 8.
I have gone into settings on the iPhone app and forced synced it with Dropbox to no success.
Any help would be appreciated. Thank you ahead of time.

Megan

Hi @jplurie72‌

I'm sorry to hear that you're having trouble keeping things synced up lately. I've got a few basic things that we want to check regarding Dropbox first, before we get into the serious troubleshooting:

• Please ensure that Dropbox is installed and running on your computer
• Check that you are logged in with the same account on all computers and devices
• Confirm that Dropbox sync is selected in 1Password > Preferences > Sync on your Mac
• Confirm that Dropbox is selected in Settings > Sync on your iOS device

If all of those items check out, let's run a test and see where things are getting tripped up:

• Create a test entry on your Mac ("Test, Mac") and add some data
• Create a test entry on each of your iOS devices ("Test, iPhone/iPad") and add some data
• Does "Test for Mac" show up on either of your iOS devices?
• Does "Test for iPhone" and/or "Test for iPad" show up on your Mac?
• Log in to the Dropbox website and click on the 1Password.html file inside your 1Password.agilekeychain folder
• Enter your Master Password
• Do either or any of your test entries show up in your database here?

Please let me know the results of this little experiment - once we have a better idea of where things are going sideways, we should be able to get this straightened out simply for you :)

jplurie72

Confirm that Dropbox sync is selected in 1Password > Preferences > Sync on your Mac

This is what I needed to do. Thanks so much!

Megan

Hi @jplurie72‌

I'm glad to hear it was an easy fix! Since this issue is nicely sorted out now, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support@agilebits.com - we're here for you. :)