Master Password not being accepted

pamelahorton
pamelahorton
Community Member
edited September 2014 in iOS

Hello...the new version won't take my password, did I upload something wrong or that I have to pay for? How can I go back to regular 1Password?
Thx for any help!

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @pamelahorton‌

    I'm so sorry to hear that you're having trouble with 1Password 5 for iOS. The free version should work just fine for you - we won't hold your data hostage until you pay a fee (that would be cruel!)

    Could you tell me a bit more about what you are seeing? Is there an error when you enter your Master Password? I'd also like to know a little bit more about your 1Password ecosystem:

    • What are the version numbers of 1Password and your operating system for all computers and devices running 1Password?
    • Do you have multiple vaults enabled?
    • What are you using to keep things in sync?

    The more detail you can provide, the more quickly we'll be able to get you sorted out! :)

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