Won't install from App Store on iPhone 6

rebeccapaterson
rebeccapaterson
Community Member
edited September 2014 in iOS

When I try to install, the cloud icon indicating that I've installed 1Password before is grayed out and can't be clicked on. If I try installing from itunes and syncing, it says it will install, but doesn't. Just updated to 8.0.2 and it still won't work.

Comments

  • MikeT
    MikeT

    Hi @Rebeccapaterson,

    Can you reboot your iOS device and see if it'll work? iOS might be hanging with the download/install process.

    I saw the same thing with another app and I had to reboot the device to get it to install completely.

  • rebeccapaterson
    rebeccapaterson
    Community Member
    edited September 2014

    No luck @MikeT‌. :(

  • MikeT
    MikeT
    edited September 2014

    Hi @rebeccapaterson‌,

    Do you have age restrictions enabled on your iOS device? If yes, try to disable it and see if 1Password can now be installed. It sounds like it is grayed out because 1Password is 17+ rating.

  • rebeccapaterson
    rebeccapaterson
    Community Member

    Yes! Thanks @MikeT‌. I had that same issue when I originally installed the app and had totally forgotten about it. Ha! My only "adult" app is 1Password. Appreciate your help!

  • Jasper
    Jasper

    On behalf of Mike, you're welcome. Please let us know if you have any other questions! :)

This discussion has been closed.