Master password suddenly won't work

digirob

I use 1password everyday on my iPhone and all the sudden my password won't work.

I just upgraded to iOS8.0.2 and it won't take it.

Any ideas? I couldn't find it in the discussions.

Megan

Hi @digirob,

Are you using 1Password on any other computers or devices? Does your Master Password work on those devices?

For your privacy and security, your master password is known only by you. We cannot reset it for you and you cannot change it without entering the old one. There is also no "back door" to access your data without the master password. If there were, that would be a security hole that criminals could exploit to steal your information.

If you think you know what the password is, but it is not being accepted, please see the tips in this guide:

http://learn2.agilebits.com/1Password4/iOS/Tutorials/ios-forgot-mp.html

Please try each tip, for we have found them to be the most common causes of this problem. If you cannot remember the password, you will need to restore from a backup or start over. Both of these steps are documented in the guide.

If you've really never stored anything in your 1Password data file then starting over is really easy -- but you'll want to make sure and provide a good "password hint" so you don't forget the master password again.