Backup failed

steve13

I am getting this error message when I start 1Password:
Database Backup Failed
The 1Password Database could not be backed up.
Database exists but is invalid. One or more keys files
may be missing.

1Password 4 version 4.4.1 (441008)
Agile Web Store

This just started a couple of days ago. How can I fix this problem?

Megan

Hi @steve13,

Please try this:

• Open 1Password.
• Click the 1Password menu, hold down the Control key, and select Quit 1Password and 1Password mini.
• Restart the Mac.
• Relaunch 1Password.

This should get things backing up properly for you. :)

steve13

After trying this several times, the error message went away.

MikeT

Hi @Steve13,

Just to double check that it is in fact working, please open the main 1Password app, and go to the File Menu > Backup.., make sure a new backup did show up.

Thanks!

steve13

The problem has happened 3 times this morning since I turned my computer on.

steve13

A new backup does appear when I go to Backup.

MikeT

Hi @steve13,

I think I know what the problem is, it might be related to a date format bug. To confirm this, can you email your diagnostic report to support+forum@agilebits.com with a link to this thread.

Thanks!

steve13

I emailed a report but have not received an answer! :\ Has the problem been identified and fixed?

steve13

I received an answer from support and the problem is now FIXED!!

Thanks!!

Ben

Thanks for the update @steve13! Sorry for the delay. We've been swamped with requests since the release of iOS 8. We appreciate your patience.