Beta fails to open; release working "fine" [ATM, an issue outside of 1Password, reboot should help]

joetomasone

So I noticed that the Beta has gone back to it's old tricks of not authenticating with TouchID if it hasn't been opened for a while. I logged in with the master password, closed it, and was going in to see if TouchID would work, and it froze after putting up the dialog. I force-quit it, and tried to go in again, only to get stuck on the opening screen. The following is the console output:

Oct 5 13:49:47 Joes-iPhone 1PasswordBeta[255] : You've implemented -[ application:didReceiveRemoteNotification:fetchCompletionHandler:], but you still need to add "remote-notification" to the list of your supported UIBackgroundModes in your Info.plist.
Oct 5 13:49:47 Joes-iPhone securityd[85] : securityd_xpc_dictionary_handler 1PasswordBeta[255] add The operation couldn’t be completed. (OSStatus error -25299 - duplicate item O,genp,DDC3D9CA,L,akpu,8RS32JY83C.com.agilebits.beta.onepassword-ios,0,acct,svce,v_Data,20141005174947.335168Z,900578B9)
Oct 5 13:49:47 Joes-iPhone 1PasswordBeta[255] : SecOSStatusWith error:[-25299] The operation couldn’t be completed. (OSStatus error -25299 - Remote error : The operation couldn‚Äôt be completed. (OSStatus error -25299 - duplicate item O,genp,DDC3D9CA,L,akpu,8RS32JY83C.com.agilebits.beta.onepassword-ios,0,acct,svce,v_Data,20141005174947.335168Z,900578B9))
Oct 5 13:49:47 Joes-iPhone 1PasswordBeta[255] : 501014 [APP:0x170662f80:] E createDummyFileInBetaContainer | Failed to create ubiquity container. Please enable iCloud and relaunch 1Password
Oct 5 13:49:48 Joes-iPhone 1PasswordBeta[255] : 501014 [LOCKSERVICE:0x17007a3c0:] E promptForTouchID | Touch ID unexpected error Error Domain=com.apple.LocalAuthentication Code=-1000 "Pending UI mechanism already set." UserInfo=0x17007a2c0 {NSLocalizedDescription=Pending UI mechanism already set.}
Oct 5 13:49:48 Joes-iPhone locationd[160] : Gesture EnabledForTopCLient: 0, EnabledInDaemonSettings: 0
Oct 5 13:49:48 Joes-iPhone locationd[160] : Gesture EnabledForTopCLient: 0, EnabledInDaemonSettings: 0
Oct 5 13:49:48 Joes-iPhone assistant_service[176] : the local store doesn't allow tasks and we have no default calendar :(
Oct 5 13:49:49 Joes-iPhone kernel[0] : AppleARMPMUCharger: limiting USB input current to 1200 mA (measured 935 mA)
Oct 5 13:49:50 Joes-iPhone kernel[0] : AppleARMPMUCharger: limiting USB input current to 1100 mA (measured 912 mA)
Oct 5 13:49:50 Joes-iPhone 1PasswordBeta[255] : [WARNING] DropboxSDK: error making request to /1/metadata/dropbox/1Password/1Password.agilekeychain/a/default/files - (404) Path '/1Password/1Password.agilekeychain/a/default/files' not found
Oct 5 13:49:50 Joes-iPhone 1PasswordBeta[255] : 501014 [REPLICATOR:0x170462ec0:] W loadAttachmentRootFolderMetadata | Attachment folder '/1Password/1Password.agilekeychain/a/default/files' is missing, it is probably OK:
Oct 5 13:49:54 Joes-iPhone locationd[160] : Gesture EnabledForTopCLient: 0, EnabledInDaemonSettings: 0
Oct 5 13:49:54 Joes-iPhone networkd[89] : +[NETLedBelly stopFastFail] Clearing ledbelly failure cache
Oct 5 13:49:54 Joes-iPhone configd[32] : network changed: v4(en0:192.168.1.3, pdp_ip0-:10.15.243.137) DNS* Proxy
Oct 5 13:49:55 Joes-iPhone locationd[160] : Gesture EnabledForTopCLient: 0, EnabledInDaemonSettings: 0
Oct 5 13:49:56 Joes-iPhone timed[56] : (Note ) CoreTime: Received source available from "NITZ"
Oct 5 13:49:57 Joes-iPhone CommCenter[72] : throttleCallBack(): Clearing throttle timer on context ID 0
Oct 5 13:49:57 Joes-iPhone CommCenter[72] : throttleCallBack(): Clearing throttle timer on context ID 1
Oct 5 13:49:57 Joes-iPhone CommCenter[72] : throttleCallBack(): Clearing throttle timer on context ID 2
Oct 5 13:49:57 Joes-iPhone CommCenter[72] : throttleCallBack(): Clearing throttle timer on context ID 3
Oct 5 13:49:57 Joes-iPhone CommCenter[72] : throttleCallBack(): Clearing throttle timer on context ID 4
Oct 5 13:49:57 Joes-iPhone CommCenter[72] : throttleCallBack(): Clearing throttle timer on context ID 0
Oct 5 13:49:57 Joes-iPhone configd[32] : network changed: v4(en0:192.168.1.3, pdp_ip0+:10.16.137.42) DNS* Proxy
Oct 5 13:49:58 Joes-iPhone networkd[89] : +[NETLedBelly stopFastFail] Clearing ledbelly failure cache

Force quitting the app and restarting it did not work. Incidentally, the release version run fine.

I deleted the Beta and reinstalled it. Ran it, went through the initial setup and sync to Dropbox without incident. Went into Settings/Security and enabled TouchID. Locked the iPhone, and unlocked it with TouchID, was stuck at the opening 1Password screen again. Similar console messages.

I rebooted the iPhone (sleep/wake + Home for 5 seconds). That allowed me to get into 1Password, but with the Master Password (no TouchID prompt). TouchID was enabled.

Oct 5 14:06:06 Joes-iPhone 1PasswordBeta[184] : assertion failed: 12A405: libxpc.dylib + 71820 [4BC9CA3D-4DEE-314C-ADBF-53BDCEEFE45C]: 0x7d
Oct 5 14:06:06 Joes-iPhone Unknown[184] :
Oct 5 14:06:06 Joes-iPhone 1PasswordBeta[184] : You've implemented -[ application:didReceiveRemoteNotification:fetchCompletionHandler:], but you still need to add "remote-notification" to the list of your supported UIBackgroundModes in your Info.plist.
Oct 5 14:06:07 Joes-iPhone securityd[81] : securityd_xpc_dictionary_handler 1PasswordBeta[184] add The operation couldn’t be completed. (OSStatus error -25299 - duplicate item O,genp,DDC3D9CA,L,akpu,8RS32JY83C.com.agilebits.beta.onepassword-ios,0,acct,svce,v_Data,20141005180607.328507Z,F8D997EE)
Oct 5 14:06:07 Joes-iPhone 1PasswordBeta[184] : SecOSStatusWith error:[-25299] The operation couldn’t be completed. (OSStatus error -25299 - Remote error : The operation couldn‚Äôt be completed. (OSStatus error -25299 - duplicate item O,genp,DDC3D9CA,L,akpu,8RS32JY83C.com.agilebits.beta.onepassword-ios,0,acct,svce,v_Data,20141005180607.328507Z,F8D997EE))
Oct 5 14:06:07 Joes-iPhone 1PasswordBeta[184] : 501014 [APP:0x17847b5c0:] E createDummyFileInBetaContainer | Failed to create ubiquity container. Please enable iCloud and relaunch 1Password
Oct 5 14:06:08 Joes-iPhone locationd[58] : Gesture EnabledForTopCLient: 0, EnabledInDaemonSettings: 0
Oct 5 14:06:08 Joes-iPhone backboardd[54] : CoreAnimation: updates deferred for too long
Oct 5 14:06:11 Joes-iPhone 1PasswordBeta[184] : [WARNING] DropboxSDK: error making request to /1/metadata/dropbox/1Password/1Password.agilekeychain/a/default/files - (404) Path '/1Password/1Password.agilekeychain/a/default/files' not found
Oct 5 14:06:11 Joes-iPhone 1PasswordBeta[184] : 501014 [REPLICATOR:0x17847b5c0:] W loadAttachmentRootFolderMetadata | Attachment folder '/1Password/1Password.agilekeychain/a/default/files' is missing, it is probably OK:
Oct 5 14:06:14 Joes-iPhone kernel[0] : 000214.553349 wlan0.A[95] AppleBCMWLANCore::dumpWmeCounters(): per AC tx counters: 1546 348 23 51, rx counters: 1612 0 0 0
Oct 5 14:06:14 Joes-iPhone kernel[0] : 000214.553382 wlan0.A[96] AppleBCMWLANCore::dumpWmeCounters(): AWDL: Tx 0 0 0 0 Rx: 0 0 0 0

I exited the app and re-ran it, and got the TouchID prompt.

I noticed this when exiting the app:

Oct 5 14:09:06 Joes-iPhone 1PasswordBeta[184] : Snapshotting a view that has not been rendered results in an empty snapshot. Ensure your view has been rendered at least once before snapshotting or snapshot after screen updates.

I hope this is helpful.

Joe

joetomasone

Forgot to add that this is the latest beta and ios 8.0.2.

MikeT

Hi @joetomasone,

Thanks for writing in.

So I noticed that the Beta has gone back to it's old tricks of not authenticating with TouchID if it hasn't been opened for a while.

There are errors from securityd and TouchID services but it is not clear why just yet.

I'll definitely pass these unusual errors to our developers and we'll see what we can do with it.

In the meantime, can you do the following for me:

1. Open 1Password on the iPhone, unlock, and go to Settings > Advanced > Troubleshooting. Tap on "Log Settings" and then tap on all Lock options including SQlite, Database, and Keychain.
2. Reproduce the problem. Then go to Settings > Advanced > Troubleshooting, tap on Email Diagnostics, change the email address to support+forum@agilebits.com, and please include my name in the title before sending it, so I can find it.

Thanks!

I rebooted the iPhone (sleep/wake + Home for 5 seconds). That allowed me to get into 1Password, but with the Master Password (no TouchID prompt). TouchID was enabled.

That's normal, device reboots will always result into the master password prompts, just like the device's TouchID/Passcode.

joetomasone

Of course, since I mentioned it, I can't reproduce it anymore. (Sigh)

I will advise if it happens again.

MikeT

Hi @joetomasone‌,

Thanks for updating us on this. That's what I suspected, it seems like errors are from outside of 1Password and a possible reboot would help next time. It should get better over time as Apple continues to improve iOS 8.