helper quitting unexpectedly

cdurocher
cdurocher
Community Member
in Mac

Getting this error message approximately every 15 seconds on iMac 2.7GHz 2011 with 8GB RAM and OS 10.9.5.... please help.

Comments

  • Ben
    Ben

    Hi there,

    Can you please let me know which version of 1Password for Mac you have installed?

    Thanks!

  • cdurocher
    cdurocher
    Community Member

    1Password
    Version 4.4.2 (442010)
    Mac App Store

  • Ben
    Ben

    Thanks. Please create a Diagnostics Report from your Mac:
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • cdurocher
    cdurocher
    Community Member

    diag report generated and transmitted...
    Thanks.

  • chrisdj
    chrisdj

    Hi @cdurocher‌,

    We have your email and someone from our support team will be with you soon!

    ref: NSU-15384-658

This discussion has been closed.