App store error

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slyinthefield
slyinthefield
Community Member
in iOS

Hi,

I am trying to purchase the in-app upgrade to get the pro features but am getting the following error:

"1Password could not retrieve the updated purchase information from the App Store. Please try again later.”

It has been giving this error for the last 2 hours.

Comments

  • slyinthefield
    slyinthefield
    Community Member
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    Hi. clearly was an app store error and is now resolved.

  • Ben
    Ben
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    Thanks for the update, @slyinthefield‌

  • Cedric Gyselinck
    Cedric Gyselinck
    Community Member
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    Same problem here... Bought 1Password a long time ago but i cannot access my "servers" categories anymore :-(

  • Ben
    Ben
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    Hi Cedric

    Please try removing 1Password and reinstalling on your device directly from the App Store (do not install from iTunes).

  • Stephen Brooks
    Stephen Brooks
    Community Member
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    Hi, Same thing happening to me - however delete+reinstall (direct to device) changes nothing. I'm desperate to spend £6.99 with you guys to get Pro features, but can't! Fingers crossed this is an Apple problem and they fix the store soon.

  • Ben
    Ben
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    Unfortunately we have very little (essentially no) control over issues like this. If the problem persists I would recommend contacting Apple's iTunes Support team.

This discussion has been closed.