dropbox account not recognized with sync

bonnieaw

Hello,

I got myself a problem and can't find the solution...

I just got a new android phone and I want to sync my 1password data to dropbox so I can acces it on my new phone. However, when I go to the app - settings - sync - dropbox - dropbox sync I get the following message after logging in:

Login failed. Please make sure email and password are correct.
Error: (null)

I am absolutely certain my login and password are correct, I can login in the dropbox app and online with the same data. I've deleted the dropbox app from my iphone, tried it again, reinstalled it, tried it again and nothing works.

Thanks for the input!

Ben

Hi @bonnieaw‌

It sounds like perhaps you have a very old version of 1Password for iOS. In order to sync with Dropbox you'd need to upgrade to the latest version. You can find that here:

• http://j.mp/1PasCS

Please note that there is an in-app purchase available in this version to unlock "Pro features" which are not included in your previous purchase. You can find more info about that here:

• http://blog.agilebits.com/2014/09/17/1password-5-for-ios-is-here-with-app-extensions-touch-id-new-freemium-price/

Thanks!

Ben

bonnieaw

Thanks Ben,

I've tried to move from the old app to the new one, but they don't connect. In they new app it says 'open 1Password 3' and a window will appear, but this never comes. Seems like I have to add all my data manually :s

Thanks for your help!

Ben

Hi @bonnieaw‌

Could you please check the version on the older app? It should be 3.7.2.

Thanks,

Ben