1Password won't open after updating to 4.4.3
The 4.4.3 updater offered to open 1Password. I accepted and tried to open it (got as far as the lock/password screen) and got an error box saying some component in 1Password couldn't open. I sent you the error message as requested. Now 1Password still won't proceed past the lock screen, although it opens/closes normally. System: 17" Macbook Pro, 10.9.5, plenty of RAM and disk space
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Nope, nothing. Nothing happens at all. It's like I didn't enter any password at all. The app opens and closes normally; it just won't go past the password entry window.
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Hi @jimgagne,
That is a bit odd. We'll need to take a closer look at your system before we give you any further instructions here.
I'd like to ask you to create a Diagnostics Report from your Mac:
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4Then attach the entire file to an email to us: support+forum@agilebits.com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
A short note here once you've sent the Report in will help us to keep an eye out for it. :)
Once we see the report we should be able to better assist you. Thanks in advance!
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Just tried it again. No time right at the moment to send diagnostic file. Got the error message "2BUA8C4S2C.com.agilebits.onepassword4-helper unexpectedly quit." I'm sending you a report
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I emailed the diagnostic file about an hour ago.
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We've received your Diagnostic Report - thanks for sending it in! Someone from our email support team will review it and get back to you as soon as possible. :)
internal reference number: SRR-71896-249
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