Unable to unzip

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Jasper
Jasper
in Mac
This discussion was created from comments split from: Unable to install 1Password after latest update.

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  • Joe M
    Joe M
    Community Member
    edited October 2014
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    I am also unable to install 1Password v. 4.4.3 on my MacBook Air running OS 10.9.5. Attempts from within 1Password generate the "Failed to extract application archive" message. Attempts from agilebits.com downloads a zip file that doesn't open when double clicked. What does happen is the appearance of another zip file. And another. And another.

  • Jasper
    Jasper
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    Hi Joe,

    I'm sorry to hear about the trouble. There are a few reasons the zip file may be turning into a cpgz file when unzipped. It could be a corrupted file, incomplete download, or a bug.

    Could you please give this a try:

    1. First, try downloading the file again with a different browser. If you downloaded it using Safari originally, try Chrome or Firefox.

    2. If that didn't help, try unzipping from the command line.

      • Launch Terminal, found in the /Applications/Utilities folder.
      • Find the .zip file in the Finder and have it easily accessible.
      • In Terminal, type cd ~/Downloads then hit the return key.
      • In Terminal, type unzip followed by a space, then drag and drop the .zip file into the Terminal window to automatically enter the full path to that file, then hit the return key.
      • That should unzip the 1Password app into your Downloads folder.

    3. If it's still not unzipping, let's get the MD5 hash of the downloaded .zip file.

      • Launch Terminal, found in the /Applications/Utilities folder
      • In Terminal, type md5 followed by a space, then drag and drop the .zip file into the Terminal window to automatically enter the full path to that file, then hit the return key.
      • Please copy and paste the Terminal output after that command and post it here.
  • Joe M
    Joe M
    Community Member
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    Thanks, Jasper. (Sorry for posting in the wrong spot too.) I'll try out these recommendations and let you know what works.

  • Joe M
    Joe M
    Community Member
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    Originally failed using Firefox. Worked using Chrome. But the download says version 4.4.3. After installing this download, 1Password says it's up to date, but the version is 4.4.2. Huh?

  • Megan
    Megan
    1Password Alumni
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    Hi @Joe M‌

    I'm glad to hear that you were able to get the version downloaded and installed. It's a bit strange though that you are seeing version 4.4.2 in the About pane. A few questions:

    • Do you have both a 1Password app and a 1Password 4 app in your Applications folder?
    • When you look at the details in the About pane (1Password > About) does it say Mac App Store or AgileBits web store?

    I suspect that something might be tangled up here, but please let me know what you see!

This discussion has been closed.