Database Backup Failed

Sgfrid
Sgfrid
Community Member
in Mac

Hey guys,

I'm constantly getting this message. Chrome extension and App are up to date.
Using Dropbox sync. Other user account is fine with the same setup on the same Mac Book.

Comments

  • thightower
    thightower
    Community Member
    edited October 2014

    @Sgfrid‌

    Can you check this help topic and see if it answers your questions. Backup failures and error messages

    The only caveat I have is the image you added shows the 1Password 3 app and the link above is to the 1Password 4 app. Could you please verify you are indeed using 1Password 3 ?

    If you are I will move this topic to the 1Password 3 forums.

  • KennyL
    KennyL
    Community Member

    I am having the same problem. I get the same icon, but I am using 1password 5 ....

  • Jasper
    Jasper

    Hi @KennyL,

    It sounds like you may have some leftovers from 1Password 3 on your system.

    Please give this a try:

    • Open Finder and under the Go menu select: Go to Folder…

    • Enter this text and click Go: ~/Library/LaunchAgents

    • From the Finder window that opens, delete this file: ws.agile.1PasswordAgent.plist

    • Select Go > Go to Folder… again and enter: ~/Library/Application Support/1Password

    • From the Finder window, delete this folder: Agent

    • Empty Trash and restart your Mac.

    That should fix the issue. Please let me know whether that works or not.

  • KennyL
    KennyL
    Community Member

    Sorry....didn't realize I didn't respond. That worked. Thanks!

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Great to to hear it's resolved for you @KennyL :smile:

This discussion has been closed.