Lost my all my data

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Cherryvel Montenegro Schmidt
Cherryvel Montenegro Schmidt
Community Member
in iOS

I recently uploaded my iPhone to IOS8, a newer version of 1password app showed up and non of my data is on it??? I have backed up to my MAC but do not now how to retrieve data.

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  • Megan
    Megan
    1Password Alumni
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    Hi @Cherryvel Montenegro Schmidt‌

    I'm so sorry to hear that you're having trouble with 1Password right now! In order to get this sorted out, I'll need to know a little bit more about your 1Password ecosystem:

    • What are the version numbers of 1Password and your operating system for all computers and devices running 1Password?
    • What are you using to keep things in sync?
    • By 'backed up' on your Mac, do you mean that you have a working copy of your data stored in 1Password? Or did you back up your phone before upgrading to iOS 8?

    The more detail you can provide, the more quickly we'll be able to get you sorted out! :)

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