iphone 4s sync

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fvn
fvn
Community Member
in iOS

Hi I just installed 4.5.3 on iphone 4s ios 7.1.2 and 1password keep syncing every 30 seconds. Isn't too much? I use dropbox.

Thanks

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  • Ben
    Ben
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    Hi there,

    Is all of your data on Dropbox? If so I'd recommend uninstalling and reinstalling the 1Password app (this will erase the data from your phone), and then re-setting up Dropbox sync.

    Thanks!

    Ben

  • fvn
    fvn
    Community Member
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    Didn't work, I switched off sync now. How often should it be syncing? Now it is doing every 35 seconds. Thanks
    Flavio

  • Ben
    Ben
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    Thanks, Flavio. Please create a Diagnostics Report from each of your devices:
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report

    Then attach the files to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.

    A short note here once you've sent the Reports in will help us to keep an eye out for it. :)

    Once we see the reports we should be able to better assist you. Thanks in advance!

  • fvn
    fvn
    Community Member
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    Hi I did as your request but I had to send three different message with the three reports created from iphone, ipad and mac
    Thanks
    Flavio

  • Ben
    Ben
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    Thanks Flavio. I've flagged your reports for follow up by our technical gurus. :)

    ref: XNW-43352-322

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