1Password 5 "Select" button greyed out when upgrading existing v4 license [V4 to V5 is free]

sgginc

1Password update v4-v5 $24.95 "Select" button greyed out.
Yosemite.

Tried: Opera, Safari, Chromium.

Thanks ... Ken

Megan

Hi Ken ( @sgginc‌ ),

I'm sorry to hear that you're having trouble here. I'm not quite sure I understand your situation though - could you please provide me with a bit more detail?

• Do you currently own 1Password 4?
• Where are you seeing this greyed out 'Select' button?

Once we know a bit more, we should be able to get you all sorted out. :)

macwish

I have same problem. I have not yet upgraded to Yosemite and am running 10.9.5 on MacBook Pro. I have license for 1PW 4.4.3. When I go to AgileBits Store (https://agilebits.com/store/upgrade?product_id=109#product-109-requirements), the Select Button for "1 PW 5 for Mac, Single License, $24.99" is greyed out and cannot be selected.

MikeT

Hi guys,

1Password 5 is a free update for all 1Password 4 customers, that's why the button is grayed out as you already have a valid license for 1Password 5.

You don't need to do anything as once you update to 1Password 5, it'll reuse your 1Password 4 data including your license file.

sgginc

You need to drag and drop the v4x license file onto
the 1Password v5x program and it will accept it.

Thanks ... Ken

MikeT

Hi @siggnic,

Correct! Thanks for writing back here.

If you're installing 1Password 5 for the first time, you need to drag your existing 1Password 4 license file onto the license window to register it.

If you're upgrading from 1Password 4 to 1Password 5, you don't have to do anything because 1Password 5 will reuse the same license file from 1Password 4.