Crash iOS 8 (Iphone 6+)

insideouting
insideouting
Community Member
in iOS

The application runs fine on OSX but crash on IOS (Iphone 6 +), is closed often with the apple logo every time I open the application and try to insert the master code.
I tried to delete the application and reinstall it but it still fails
It's frustrating.

Comments

  • riproke
    riproke
    Community Member

    Mine was crashing with 6+ using iCloud sync. Switching to Dropbox sync seems to have stopped crashing.

  • riproke
    riproke
    Community Member

    Scratch that, crashed again with Dropbox sync. Crashes hard with springboard reboot. I cannot remember the last time an app did that

  • insideouting
    insideouting
    Community Member

    1password 5 with iOS 8.1 turn crashes and restarts iphone 6 +
    It is very serious
    Nobody but him?

  • Ben
    Ben

    Hi folks,

    Please create a Diagnostics Report from your iOS device:
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#ios4

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

    Ben

  • PrebenNAS
    PrebenNAS
    Community Member

    As far as I can tell, the app crashes like this on the iPhone 6 Plus if the "Display Zoom" setting on the phone is set to "Zoomed".

    If you set "Display Zoom" to "Standard" in the iPhone settings, the app won't crash anymore. At least this seems to solve the problem on my iPhone 6 Plus.

  • Ben
    Ben

    Thanks, @PrebenNAS. I've flagged this info for the appropriate follow up.

    ref: YSG-86878-879

  • rasohut
    rasohut
    Community Member

    hi bwoodruff,

    I am seeing the same problem on my iPhone 6+ with iOS 8.1.1 and latest 1Password for iOS, i have sent a diagnostics report email.
    it would be great if you could look into the matter;

    I will report back, if this keeps happing more often.

  • RaleighJazzFan
    RaleighJazzFan
    Community Member

    I get the same thing, and I too have the display zoomed. Sometimes when I launch the app, the keyboard is cut off at the bottom, then it bumps up so that it is all in view. Half the time it crashes at this point.

  • Ben
    Ben

    i have sent a diagnostics report email

    Thanks!

    ref: RJE-31832-197

    I get the same thing, and I too have the display zoomed. Sometimes when I launch the app, the keyboard is cut off at the bottom, then it bumps up so that it is all in view. Half the time it crashes at this point.

    We're investigating the issue. Thanks!

  • williamvv
    williamvv
    Community Member

    What's the status on this? It's still a problem for me as of today.

  • Megan
    Megan
    1Password Alumni

    Hi @williamvv,

    Unfortunately, I don't have much of an update for you at this time. At this time, the best solution is to avoid using zoomed mode for 1Password. We're investigating and will get this straightened out just as soon as possible!

    ref: OPI-1934

This discussion has been closed.