1Password 5 - MAS version reports "Trial Expired" since Yosemite upgrade [try restarting Mac]

ajlevine
ajlevine
Community Member
edited October 2014 in Mac

I've seen a variety of notes here where other folks have had the same problem. I do have only one 1Password app on my machine, and have never run a beta. However, I did own 1Password 4 before the App Store version came out, so there may be some ancient license floating around on my machine.
How do I resolve this issue?

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @ajlevine‌

    Could you please take a screenshot of the trial expired message that you're seeing? As well as the 1Password > About pane that displays your version number?

    As you've likely read in the other threads, the Mac App Store version of 1Password does not offer a trial, so it's odd that it is saying that it is expired.

  • Tah Nuntasiri
    Tah Nuntasiri
    Community Member

    I have exactly the same problem. here is my screenshot

    version number is
    1Password
    Version 5.0 (500019)
    Mac App Store

  • NickIceCream
    NickIceCream
    Community Member

    this is the same problem I reported. This is urgent. I need to add new logins but it won't let me do so.

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @ajlevine, @Tah Nuntasiri, and @NickIceCream,

    Can you please try restarting your Macs, and then check to see if if that solves the problem?

  • NickIceCream
    NickIceCream
    Community Member

    as I reported in another string, there was a mini 1P on an attached clone drive. once I got that ejected and restarted, all was OK for me.

  • sjk
    sjk
    1Password Alumni

    Hi @NickIceCream,

    Glad you could get rid of the Trial Expired warning. Thanks for letting us know how you fixed it!

  • Tah Nuntasiri
    Tah Nuntasiri
    Community Member

    After restart, it's been fixed. Thank you guys.

  • sjk
    sjk
    1Password Alumni

    You're welcome, Tah, on behalf of Drew. Happy to hear his suggestion worked for you! :)

  • SamAnderson
    SamAnderson
    Community Member

    I have the same problem. Screenshot looks the same as Tah Nuntasiri above. My version is 5.0.2 (502007). Have tried a restart but no joy.

    Thanks

  • Jasper
    Jasper

    Hi @SamAnderson,

    Build 502007 is the AgileBits web store version, not the Mac App Store version. If you're using the web store version, it requires a license file.

    We have posted an announcement with details here:

    Trial Expired notice in 1Password 5 for Mac?

    Please let us know if you have any further questions.

  • SamAnderson
    SamAnderson
    Community Member

    Thanks for the info Jasper. I deleted the AgileBits web store version and reinstalled my purchased version from iTunes. Worked perfectly. Thanks.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @SamAnderson‌

    Glad to hear you're up and running again :smile:

This discussion has been closed.