1Password 5 will not open after upgrading to Yosemite

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Theresa Scarbrough
Theresa Scarbrough
Community Member
in Mac

Upgraded to Yosemite then updated 1Password to 5 and now 1Password will not open at all. I just keep getting the error message "1Password 5 cannot be opened because of a problem" I have restarted, uninstalled/reinstalled and same issue?

Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found

Comments

  • Rad
    Rad
    1Password Alumni
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    Hi @Theresa Scarbrough‌,

    We are sorry that you are experiencing issues with 1Password 5 for Mac.

    Where did you download 1Password from? Did you download it from our website?

    Please trash all copies of 1Password from your hard drive and empty the trash, the reboot your Mac (sometimes it does really help) and then download 1Password again from our downloads page and move it to your /Applications folder.

    I hope that this will help.

    Cheers!

    Rad

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