wi-fi sync failed [Computer name is too long, reduce to under 25 character]

fatihustundag
fatihustundag
Community Member
edited October 2014 in Mac

After update to 1password5 and yosemite, my wi-fi sync failed.
I added 1password5 to firewall list with "Allow incoming connections" and also I turned off mac firewall!
I tested at home, there is only one wi-fi network. So, all devices are definitely at same network.

On iPhone and ipad, Mac not shown wi-fi sync list.

Mac Version : 10.10
1Password Mac Version : 5.0.1 ( Agile Web Store )
iOS Version : 8.1
1Password Iphone Version : 5.1

By the way, my 1password mac sync window not look likes at page https://guides.agilebits.com/1password-mac/5/en/topic/sync-wi-fi

My window :

Comments

  • Stephen_C
    Stephen_C
    Community Member
    edited October 2014

    The first point to make is that there's nothing wrong with that window: it's just like mine.

    Wifi sync seems to be proving to be a little temperamental at the moment, so don't despair. Have you tried re-booting your iOS devices and re-starting 1P mini in 1P5 for OS X (1P5 > Help > Troubleshooting > Restart 1Password mini)? If not try it and see if it makes any difference.

    Edit: there's another suggestion from AgileBits here.

    If it doesn't help do please post again.

    Stephen

  • fatihustundag
    fatihustundag
    Community Member

    I tried restart before and just tried again. I restart my mac and iPhone. I restarted 1password and 1password mini but not worked.

  • Stephen_C
    Stephen_C
    Community Member

    Did you try the ad-hoc wifi network method suggested in the AgileBits post to which I linked?

    Stephen

  • rickfillion
    rickfillion

    Hi @fatihustundag‌,

    Can you check your computer name under System Preferences > Sharing? We've had reports from users indicating that WiFi sync has not worked for them until they used a computer name that was shorter (say under 25 letters/numbers). We're still investigating this.

    If you change the computer name, it's probably a good idea to restart 1Password as well as 1Password mini, so that it can make sure to pick up the new name.

    Try this and let us know if it helps.

    Rick

  • fatihustundag
    fatihustundag
    Community Member

    thanks @rickfillion‌

    My computer name was "Fatih Ustundag's MacBook Pro" and I changed to "Fatih Ustundag's MBP". Then, sync worked.

  • fatihustundag
    fatihustundag
    Community Member

    Also, I didn't restart 1password and 1password mini at mac.
    When I changed computer name, mac showed up instantly at iPhone wi-fi sync list screen.

  • MikeT
    MikeT

    Hi @fatihustundag‌,

    That's great news, that confirms the problem as we were exceeding the max length for the service names. We'll work on an update to try to enforce this limit or automatically truncate the name.

    Thanks!

  • fatihustundag
    fatihustundag
    Community Member

    Hi @MikeT,

    It happens again after 5.1 update. When I changed computer name to less than 25 chars, it works. Otherwise sync is broken.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @fatihustundag,

    Can you confirm for us please what specific versions of everything you're running now.

    I just tested it on with my stuff and even on a computer name maxed out to OS X's limits it allowed me to successfully Wi-Fi Sync.

    My test was performed with the following:

    • OS X 10.10.2
    • 1Password 5.1 for Mac
    • iOS 8.1.3
    • 1Password 5.2 for iOS

    If you're running the same it might be worth rebooting everything just to see if that makes any difference. Do keep us informed :smile:

  • fatihustundag
    fatihustundag
    Community Member

    my versions are same :

    OS X 10.10.2
    1Password 5.1 (510035) for Mac
    iOS 8.1.3
    1Password 5.2 for iOS

    My macbook pro computer name is "Fatih Üstündağ’s MacBook Pro". Now problem is not length, it is turkish chars at computer name. If I changed to "Fatih Ustundag’s MacBook Pro", it works.

    You should check turkish chars : ö, ç, ş, ğ, ü, ı, Ö, Ç, Ş, Ğ, Ü, İ

  • MikeT
    MikeT
    edited February 2015

    Hi @fatihustundag,

    Thanks, we'll investigate to see what's going on. It might not be available under UTF8 but it should be. I'll follow up as soon as I know more.

    Bug ID #: OPM-2836

  • fatihustundag
    fatihustundag
    Community Member

    is there any change about this problem? Problem still exists.

  • rickfillion
    rickfillion

    Hi @fatihustundag,

    I fixed OPM-2836 on February 19th, and so it should be included in the upcoming 1Password for Mac 5.3. I'm not guaranteeing that you won't find another way to break my code, but I fixed up a few things there.

    Rick

  • fatihustundag
    fatihustundag
    Community Member

    hi @rickfillion,

    thanks for your work. it works now with 5.3 update.
    I don't have to change my computer name before sync. it is perfect :)

  • rickfillion
    rickfillion

    That's great to hear, @fatihustundag. Let us know if you run into any more issues.

    Rick

This discussion has been closed.