1password 5 crashes after latest update

yyota
yyota
Community Member
in Mac

I installed yosemite a few days ago. Today I was prompted to update to 1password 5.0.2, since then I cannot launch it anymore, it immediately crashes.

Here is the log:

Process: 1Password 5 [3501]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [3501]
User ID: 501

Date/Time: 2014-10-21 21:18:49.813 +0200
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: AA01C896-B0FF-21E7-1DE1-16C43116EE38

Sleep/Wake UUID: 0B853361-C7E6-4763-AA51-08CE9D1D9368

Time Awake Since Boot: 16000 seconds
Time Since Wake: 1400 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found

Please help!

Comments

  • Rad
    Rad
    1Password Alumni

    Hi @yyota‌,

    I'm sorry to hear that you are experiencing issues with 1Password 5.0.2 beta.

    I seems that the 1Password somehow got corrupted. To fix this you need to trash it (please do not use app cleaning utilities) and download it once again from our downloads page.

    If you wish to download 1Password 5.0.2 beta, please make sure that you Enable betas.

    Please let me know how this goes :wink:

    Cheers!

    Rad

  • yyota
    yyota
    Community Member

    Thanks it solved it.

    What's weird is that I never subscribed to receive beta versions! I didn't even notice it was a beta. Just got a popup asking to update and clicked yes.

  • Jasper
    Jasper

    Hi @yyota,

    On behalf of Rad, you're welcome.

    If you wish to disable betas, please go to 1Password 5 > Preferences... > Updates and uncheck Include beta builds.

    Please let us know if you have any other questions! :)

  • yyota
    yyota
    Community Member

    I verified... beta is unchecked, has always been :-)

    Seems like the update checker screwed up and offered a beta version where it shouldn't have.

  • Rad
    Rad
    1Password Alumni

    Hi @yyota‌,

    Please make sure that you have the latest non-beta version of 1Password installed (version 5.0.1) and make sure that Include beta builds is disabled, then reboot and check for updates again. Are you still prompted to update to the beta?

    Looking forward to your reply :wink:

This discussion has been closed.