100% reproducible crash 1Password 5

Joshua Hensley
Joshua Hensley
Community Member
edited October 2014 in Mac

Process: 1Password 5 [683]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [683]
User ID: 501

Date/Time: 2014-10-21 20:04:18.976 -0700
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 42C147E3-EDF6-6EB8-230C-5778AE76D35F

Time Awake Since Boot: 1200 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Others may understand what you do to reproduce this crash but please explain for us ordinary mortals what triggers it for you! :) Is it just crashing when you try to launch it? Usually if 1P crashes it launches a crash reporter. Did it do so and did you send it to AgileBits?

    Stephen

  • Jasper
    Jasper

    Hi Joshua,

    Sorry to hear about the trouble! It appears that 1Password somehow got corrupted.

    Could you please give this fix a try and let me know how it turns out for you?

    • Open your Applications folder
    • Locate the 1Password 5.app in the list

    • Drag it to the trash can.

      • Please don't use any uninstaller applications, these may remove more than just the application, such as your data. We do not recommend that. We only want to remove the application, none of the extra items.

    • After dragging it to the trash, please empty your trash, then restart your computer.

    • After the reboot, please download a fresh copy of 1Password 5 from here: https://agilebits.com/downloads
    • Once downloaded, unzip if necessary and drag it to the Applications folder. Then double click to run it.

    I hope that helps! :)

  • smcintosh
    smcintosh
    Community Member

    I got the exact same error after I started my MBP this morning. Following the instructions from JasperP - delete/restart/download and deploy fresh - fixed the issue for me.

  • Rad
    Rad
    1Password Alumni

    Hi @smcintosh‌,

    I'm glad to hear that you've sorted it all out :smile:

    On behalf of Jasper, thank you!

    Please let us know if there's anything else.

    Cheers!

    Rad

This discussion has been closed.