1Password Safari Extension not updating logins (continued issue)

mercuryrsng
mercuryrsng
Community Member

So, recently I started a forum topic here:
https://discussions.agilebits.com/discussion/comment/148542#Comment_148542

I have done some more password changing and I have perhaps some info that might help you. This is a constantly recurring problem but it ONLY happens when I have 3 boxes to type into, Old Password...New Password, and re-type New Password (or whatever the terminology is at the time).
If I am presented with a page with 2 boxes, New Password and re-type New Password, the browser extension always picks it up. Maybe it's a problem with the 3 box presentation?

Comments

  • Hi @mercuryrsng‌,

    Can you give a few examples of sites with the three boxes, so we can test it? If you don't want to share it here, you can send it to me in a private message here.

  • mercuryrsng
    mercuryrsng
    Community Member

    Hello there, sorry it took me so long to respond. I was away.

    One site that I just experienced the issue with is on www.paypal.com. I will continue to search for more sites.

  • Megan
    Megan
    1Password Alumni

    Hi @mercuryrsng‌

    Thanks for getting back to us! I hope you enjoyed your time away. :)

    Our developers are aware of an issue with PayPal's change password page. I'll let them know that you're keen to see a fix soon. If you do notice any other sites with this same problem, please let us know!

    ref: OPM-1318

  • mercuryrsng
    mercuryrsng
    Community Member

    OK it's always sites with the three boxes. I will do my best to find more. Thank you!

  • Thanks! That'll help us figure out what's going on if we can get more data.

  • mercuryrsng
    mercuryrsng
    Community Member

    Hello, experienced the same problem today with www.live.com 3 text boxes, browser plugin didn't jump in after I generated the password.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @mercuryrsng‌

    Can I just confirm the exact page that this happens on please. I have made a note of the website on our existing ticket but will update it to make it easier for the devs to test with.

This discussion has been closed.