Updated to 1P 5 from 1P3 and seem to have lost a lot of data

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giventohyperbole
giventohyperbole
Community Member
in Mac

Hi there,

I have Updated to 1P 5 from 1P3 and seem to have lost a lot of data. I use dropbox syncing (as I did with 1P3) and it was working fine, but it seems as though it has reverted to a very old sync file. For example I updated my paypal login details 5/6 months ago, 1P5 is now trying to input those old details.

When I installed 1P5 it asked if I had used before I clicked yes, it found the file and on we went.

Is there away to recover any of this?

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  • Megan
    Megan
    1Password Alumni
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    Hi @giventohyperbole‌

    I'm so sorry to hear that you've been having some trouble after upgrading. Let's take a closer look at your system to figure out where things are getting tangled up.

    I'd like to ask you to create a Diagnostics Report from your Mac:
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac3

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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