1Password 5.1 not syncing with Dropbox on iPhone6

Jeffrey Blum

1Password 5.1 is not syncing with my DropBox on my iPhone 6. The only way for me to get it updated is to delete the application on my iPhone and re-download it. New updated entree are synced. But if I had more on my desktop 1Password app they are not synced on the iPhone.

Any ideas?

Thank you

iPhone 6 - iOS 8.1 - 1Password app 5.1
Yosemite 10.10 - 1Password Version 5.0 (App Store)

Winnie

Hi Jeffrey,

I am sorry you are having troubles with 1Password Dropbox sync.

I'd like to ask you to create a Diagnostics Report from your iOS device:
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#ios4

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :simple_smile:

Once we see the report we should be able to better assist you. Thanks in advance!

Jeffrey Blum

Hi Winnie, Thank you for your reply. Report sent by email

gabe14

I have the same problem on iPhone 6 plus. Each time it syncs when I add the dropbox sync the very first time. Then it stops syncing and the only way I could sync it again is if I disable the sync and re-add it. It seems to be like a step back since everything was working fine before. And I did send you the diagnostics file.

gamma6

I just realized I have the same problem. It says last sync 3 weeks ago. Trying to manually sync doesn't do anything. Also, trying to create a diagnostics report crashes the app...

Ben

Hi @gamma6‌

In that case:

• please make a backup of your data: https://guides.agilebits.com/1password-ios/5/en/topic/itunes-backups
• Uninstall and reinstall the app
• Restore the backup
• Set up Dropbox syncing again

Thanks!

Ben

hireswish

I am having the same issue. I have sent the diagnostic report to support. Hopefully there is an update soon.

Jasper

Hi @hireswish,

Thanks for sending in the diagnostic report! I wasn't able to find any emails sent from the address on your forum account. Could you please let me know the email ticket ID you received?