Unable to Back Up - 1 pass 5

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bridgitkong
bridgitkong
Community Member
in Mac

Hi,

Just switched to 1pass 5, and love the new UI! Question: I get notifications that says "unable to back up" that I never did in 1pass 4 and 3. Can you help me resolve?

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  • MikeT
    MikeT
    Options

    Hi @bridgitkong‌,

    Yes, we can help you with this. This is difficult to resolve without seeing the errors from OS X to figure out why it can't backup. It sounds like a permission issue.

    To help you fix this, can you email us your diagnostic report to support+forum@agilebits.com with a link to this thread and also, please include your forum username.

    Let me know when you sent it in and I can look into it.

    Thanks!

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