License Key

pjpaul1964
pjpaul1964
Community Member
in Mac

Excuses for bad English, I am from the Netherlands but I shall try.

I have from anonther person on my macbook air 1 password from the apple store. He has bought your app, but everytime when there is an update I have to call him ;-)

I have deleted the app and from your website I have downloaded the Mac version of 1 password, because I want to buy a license for mac and windows.

But when I install the downloaded version the application sees the license from my the other person.

How do I get a clean install on my mac and then I want to buy the license for Mac and Windows, your bundle offer ;-)

I hope dat you understand my problem and that you can help me.

Comments

  • rickfillion
    rickfillion

    Hi @pjpaul1964‌,

    To wipe the 1Password database clean, you'll need to delete some additional files (where it actually stores its database of passwords). We have a guide on our knowledge base that can give you the steps needed to start over. You can find the guide here : Starting Over. Pay close attention to the fact that it's slightly different to clean up after the Mac App Store version of the app compared to the version from our website. If you want to be extra sure, you can follow both sets of instructions.

    I hope this helps. Let us know if you have any additional questions.

    Rick

  • pjpaul1964
    pjpaul1964
    Community Member

    Hi Rick

    Thanks for this answer I will try to follow the instructions I will let you know if this works for me!

    Philip

  • Megan
    Megan
    1Password Alumni

    Hi Philip ( @pjpaul1964‌ )

    I hope that Rick's instructions get you all sorted out, but do let us know if you hit any snags in the process -we're here to help!

  • Philip Paul
    Philip Paul
    Community Member

    Hi Rick and Megan,

    Excuses for the late reaction a long time sick :-(
    but is didn't work for me sorry

  • Rad
    Rad
    1Password Alumni

    Hi @Philip Paul‌,

    Sorry to hear that @rickfillion‌ 's instructions didn't help. Let's try them again and make sure that you follow the instructions for both the Mac App Store and the web store versions and make sure that you reboot your Mac before proceeding to step 3. This is a very important step.

    Please let us know if this helps.

    Cheers!

  • Philip Paul
    Philip Paul
    Community Member

    Hi Rad problem solved I have re-installed my Macbook Air, downloaded 1password for Mac again and bought a license for Mac and Windows :-). My Macbook Air is 1 month old so re-install was no big problem. Everyone Thanks for support

  • rickfillion
    rickfillion

    Good to hear you're up and running @Philip Paul‌. :smile:

This discussion has been closed.