1Password 5 won't boot on yosemite [Resolved - reinstall]

Guy Tierney
Guy Tierney
Community Member
edited November 2014 in Mac

I'm getting this error.... posted below as the bug report to send to Apple.
1Password was working AOK until I updated automatically.
I've tried rebooting and removing prefs to no avail.
Any suggestions :/
Guy

Process:               1Password 5 [526]
Path:                  /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier:            com.agilebits.onepassword4
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           1Password 5 [526]
User ID:               502

Date/Time:             2014-11-03 16:51:34.116 +0000
OS Version:            Mac OS X 10.10 (14A389)
Report Version:        11
Anonymous UUID:        1C63798A-6716-A7DA-D563-FD37AABCA2BE


Time Awake Since Boot: 260 seconds

Crashed Thread:        0

Exception Type:        EXC_BREAKPOINT (SIGTRAP)
Exception Codes:       0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
  Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
  Reason: image not found

Binary Images:

and it goes on

Comments

  • Guy Tierney
    Guy Tierney
    Community Member

    ok so looks like I've sorted this.
    I removed the app support files and prefs (explained in the user guide under "starting over")
    this didn't work.
    I then found an article about deleting the app from applications,
    emptying trash, restarting and
    installing a new copy from here.
    Did this and then replaced the files moved to my desktop in the earlier "Starting over" process.
    All back and running.

    Thanks for nothing everyone ;D

  • Megan
    Megan
    1Password Alumni

    Hi @Guy Tierney‌

    Thanks so much for letting us know that you're all sorted out! I'm sorry that we didn't get here in time to be of any real use.

    Since this issue is resolved, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support@agilebits.com - we're here for you. :)

This discussion has been closed.