After a auto update today, 1Password 5 is not working, cannot start

VictorZhang
VictorZhang
Community Member
in Mac

Process: 1Password 5 [11168]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [11168]
User ID: 501

Date/Time: 2014-11-04 12:07:05.426 +1100
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11

Time Awake Since Boot: 220000 seconds
Time Since Wake: 5900 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found

Comments

  • Stephen_C
    Stephen_C
    Community Member

    I would try dragging the app to the trash (don't use any app cleaner tool) then re-downloading and re-installing.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    @VictorZhang‌ Stephen_C's suggestion should get you back on track. You've been unlucky and something has become corrupted but thanks to how macs work the remedy is pretty painless. Hopefully you'll be posting to say it's all good but if not somebody will be here to help.

  • Michael H. Smith
    Michael H. Smith
    Community Member

    I tried what you suggest and it worked!

  • Jasper
    Jasper
    edited November 2014

    Great to hear, Michael! :)

    Please let us know if you have any other questions. We're always happy to help!

This discussion has been closed.