1Password 5 for Mac does not show in the App Store

Oliver Bouchard
Oliver Bouchard
Community Member
in Mac

I purchased 1Password for Mac through the App Store, but it does't show in the purchased app list, so I can't install it on other Macs. On the Mac I purchased it, the App Store offers me to "Open" 1Password. On the other Mac, I only have the option to purchase it again, even though the Apple ID is the same.

Any idea what is going wrong here?

Thanks!

Comments

  • Jasper
    Jasper
    edited November 2014

    Hi Oliver,

    Here are a few possible causes:

    • 1Password 5 for Mac requires OS X Yosemite. The update won't be available to you if you're using OS X Mavericks or earlier.

    • Please ensure that you are signed into the App Store using the same Apple ID that you purchased 1Password with.

    • If you're still not seeing it, the purchase may be hidden. Instructions for viewing and unhiding hidden purchase can be found here: http://support.apple.com/en-ca/HT4928

    If you're still not able to find 1Password on the Purchased list, you may want to contact iTunes support for assistance: https://www.apple.com/ca/support/itunes/contact/

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