Installation problem with 5.02 [Resolved - download fresh copy]

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Jessica Theodor
Jessica Theodor
Community Member
edited November 2014 in Mac

I am running 5.01 under Yosemite, and cannot get the update to install. I download it, select update and relaunch, and it then demands my OS X password, I enter it, another dialog demands my password, then the app relaunches and it is still 5.01. Any ideas what's going on?

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  • Megan
    Megan
    1Password Alumni
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    Hi @Jessica Theodor‌

    Please try this:

    • Open 1Password.
    • Click the 1Password menu, hold down the Control key, and select Quit 1Password and 1Password mini.
    • Download a fresh copy of 1Password from our downloads page
    • Drag this fresh copy into the /Applications folder and replace the existing version
    • Restart the Mac.
    • Relaunch 1Password.

    Does this help?

  • Jessica Theodor
    Jessica Theodor
    Community Member
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    Thanks, that did the trick!

  • Megan
    Megan
    1Password Alumni
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    Hi @Jessica Theodor‌

    Whoo! Thanks so much for letting me know that you're all sorted!

    Since this issue is resolved, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support@agilebits.com - we're here for you. :)

This discussion has been closed.