"Failed to list remote data folder in Dropbox." (iOS 8.1, 1P v.5.1.2)
On my iPhone 5S, iOS 8.1, 1Password v 5.1.2 I cannot sync with Dropbox since Nov 9 (message on Sync page says on Nov 12 "Last Sync: 3 days ago".)
Full message "Failed to list remote data folder in Dropbox. Please try again later. Path: /Both/1Password.agilekeychain/data/default/"
1P on OS X (Mountain Lion at work, Yosemite at home) both working fine. I have confirmed that the folder is there in Dropbox. I have ruled out network block by turning off WiFi and using cellular data. Also I have been at home, etc.
Plenty of space available on the phone ("Available: 5.5 GB").
I have a lot of passwords (> 400) and also a lot in the trash -- the data/default folder contains 859 items. Could this just be a timeout issue?
I don't think I have made any configuration changes in this timeframe, but a couple weeks ago, I was having home syncing issues on my Mac and sorted that out by deleting the dropbox sync and re-adding it.
I checked a couple of the other threads here reporting this message, but I don't think they are related.
Tom
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Hi @Tom Harrison,
The message you're seeing means 1Password cannot communicate with Dropbox. You mentioned that you turned off Wi-Fi and are using cellular, so please make sure Use Cellular Data is enabled for 1Password (open the Settings app, then find & select 1Password to find that option). Also, if you re-enable Wi-Fi and try again, does it make any difference?
If it's still not working, try force-quitting the 1Password app by double-clicking the Home button and swiping up on 1Password (then re-open it and try again). If that doesn't help, try restarting your iOS device (hold down the power button for a few seconds and "slide to power off", then turn it back on again).
After trying those things, do you still get the same message?
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Neither force quitting, nor restarting iOS worked. I turning off Sync on the iPhone, then set up Sync with Dropbox again. It worked for a few seconds, then displayed the same error ... but then seems to have continued to success.
This has been a recurring issue over the last year or two -- needing to turn off Dropbox Sync and set it up again, both on iOS, OS X. Not a big deal, but just something that seems like it might be a more general issue.
Anyway, problem is solved for now, so all good! Thanks Drew :-)
Tom
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That's great news Tom, I'm happy to hear it's working again! :)
We recently fixed a bug that could have been causing this problem, but sometimes Dropbox sync needs to be disabled & re-enabled again to get it going. It should continue to work correctly, but please let us know if you run into more trouble with that. Thanks!
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