Upgrading to 1PW V5 does not work

timconsidine
timconsidine
Community Member
in Mac

1P5 crashes on launch.
Running Yosemite 10.10
Locked out data - arrrrggggghhhhh
Please help!

Comments

  • Ben
    Ben

    Hi @timconsidine‌

    Please try downloading a fresh copy of 1Password. If you purchased from us you can do so here:

    If you purchased from Apple, in the Mac App Store, please try deleting the app and emptying the trash, then re-install from the App Store:

    Please let us know how that turns out.

  • timconsidine
    timconsidine
    Community Member

    Phew, downloaded from your store, and now loads.
    Gave me 1pmini error relating to 1Pv4 moved by your install routine bto downloads so I deleted that
    Now working
    Thanks for the great s/ware (although 1p for iOS is v.annoying asking for PIN and password)

  • Ben
    Ben

    Thanks for the update! Glad it is working.

    P.S. The iOS version shouldn't ask for both a PIN and Master Password. If it is, and you'd like to troubleshoot that, please start a thread in out iOS forums. We'd be happy to help. :)

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