1Password 5 - MAS version reports "Trial Expired"

Lai Kin Wah
Lai Kin Wah
Community Member
in Mac

I bought v4 in year 2013, and it works find until recently, it says "trial expired"

how can i fix that?

Comments

  • Stephen_C
    Stephen_C
    Community Member

    I assume:

    1. You have used only Mac App Store versions of 1P4 and 1P5 and have never downloaded direct from AgileBits. Is that correct?
    2. You are using OS X Yosemite—because 1P5 will run only on that.

    If that is correct does this post help you at all?

    You can also try deleting the app (by dragging it to the trash—don't use any app cleaner tool), emptying the trash, re-booting and re-downloading and re-installing.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Lai Kin Wah‌ Did Stephen_C's post help you at all?

  • Lai Kin Wah
    Lai Kin Wah
    Community Member

    i delete the app but i cannot download the 1P4 anymore from App Store
    because it only shows 1P5 and says i did not buy the app.
    please advice.

  • danco
    danco
    Volunteer Moderator

    If you bought from the Mac App store, the commonest cause of this problem is using a different Apple ID from the one you used when purchasing.

  • Jasper
    Jasper

    Hi Lai Kin Wah,

    If you purchased 1Password for Mac from the Mac App Store, you can re-download it:

    • First, please ensure that you are signed into the Mac App Store using the same Apple ID that you purchased 1Password with.
    • Open the Mac App Store, then go to the Purchases tab.
    • Find 1Password on that list and click "Install".
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