Upgrade button in license box
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I just recently have this problem with 1P saying trial has expired on ver. 5. I've re-applied my license and that took, but now it says to Upgrade? Not sure what happened. I've checked my purchases and it does show that I did purchase the software from the webstore and it was ver. 4. My IOS devices I had also purchased from Apple's iTunes are working fine from what I could see. Any other suggestions? Thanks, Jerry
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Could you do me a favour please, can you describe exactly what 1Password is saying doing in reference to asking you to upgrade. If you can add a screenshot (assuming that is possible whilst ensuring no private data is visible - very important!) that could be useful. Once we have a better idea what 1Password is asking you we can hopefully give you slightly better directed advice.
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I've tried the same MikeZH about 4 times. Even uninstalled 1P and the same thing. Wants me to upgrade to 5.
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What OS version are you running ? If its Yosemite then its a free upgrade to 1Password 5. Just reuse your license key from v 4 when registering v 5.
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This is after I apply my license file.
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thightower I'm running Yosemite and tried the license file multiple times without luck. Always shows Upgrade.
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That looks like the prompt to offer people upgrade opportunities for those wishing to use Windows etc. Better let @littlebobbytables comment for 100% certainty. I have a combo Mac/Win license and don't see this prompt.
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Posted in the other topic for you.
We now have 2 topic you are participating in I am going to consolidate those. So we all can follow along better. They will be moved to this topic https://discussions.agilebits.com/discussion/30011/trial-expired#latest as that is the place that @littlebobbytables first replied to you.
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The forums will not let me move individual posts to the new topic, can you ask the admins if that can be enabled ?
Lastly I was trying to get @JerrySec posts into one topic but its not allowing me. I created a new topic just for Jerry here when the moving post problem arose.
https://discussions.agilebits.com/discussion/31586/upgrade-button-in-license-box#latest
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Sorry about that thightower.
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No problem at all just trying to keep it all together.
I actually got hung out in a bug with the forum software. It wouldn't allow me to consolidate posts. We'll just call this a huge learning curve for the both of us. :wink:
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That's the posts merged.
Can I ask you to send in a diagnostic report please, we've got a couple of thoughts and this will resolve all of them in one go. I don't think you've got anything to worry about but best to just double check.
I'd like to ask you to create a Diagnostics Report from your Mac:
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4Then attach the entire file to an email to us: support+forum@agilebits.com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
A short note here once you've sent the Report in will help us to keep an eye out for it. :)
Once we see the report we should be able to better assist you. Thanks in advance!
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The report has been sent.
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I see the same live button for upgrading on my registered installation. I've mentioned it before, and I think a tracker was added to get rid of the confusion for registered users. If there is a way to cure that distraction now, I'll be eager to see the procedure. I thought maybe I could find an earlier discussion, but my searching skill seems to lacking.
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I've found your tickets. I'll take a look and get back to you :smile:
ref: PVC-52744-525
ref: OPM-2509
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Thanks
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It looks like Adam has assisted you via email. :)
Please feel free to create a new discussion if have any other questions. We're always here to help!
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