Troubles with iOS Syncing‏

Blackhancery

Hello,

i have Problems with Syncing mi old OnePassword - Passwords in iCloud Drive. In Settings, i See my Passwords, there are 32kb Data from 1password, Synced with iOS 8.1 .

I have only 1 iOS device. I restored it as a New Iphone and now i dont get my passwords into the Application.

I looked on agilebits Website for troubleshooting - but nothing helped. Is there a opinion to get the Data from iCloud, or better, to sync them?

best regards!
Blackhancery

Ben

Hi there,

What version of 1Password for iOS do you have?

Thanks.

Blackhancery

The latest for iOS. I see still my passwords in iCloud but 1password cant import them..

Ben

1Password 5 for iOS cannot read from iCloud Documents and Data (the old method that 1Password 4 used). Do you have your data in any other location besides iCloud Documents and Data?

Blackhancery

the data is only in the icloud, but the data ist from 1password 5? Can i look into the data in icloud?

Ben

Okay, in that case have you seen this guide?

• https://guides.agilebits.com/1password-ios/5/en/topic/sync-with-icloud

FYI -- 32kb of data is next to nothing...

Blackhancery

Hello, yes is have seen this guide.. There were only 40 passworts, maybe this causes the 32 kb?

MrRooni

Good morning @Blackhancery‌ and sorry for the trouble you're having syncing with iCloud. Do you have a Mac syncing with this iCloud account that we could use to resurrect your old iCloud data? I have some steps that should work, but they only work on the Mac.

Blackhancery

No i use 1password only with my iPhone. Its the one and only apple device that i have

Megan

Hi @Blackhancery‌,

By any chance do you have any friends/family with a Mac? As @MrRooni says, these recovery steps do require a Mac computer.

rick_b05

I am having the iCloud syncing problems with ios8.1.1 and 1p 5.1.2, which were reported through another thread that was just closed today, and none of the steps have helped. I did notice that, on my Mac Pro at home, when I pull up the iCloud settings app, manage storage, it lists two distinct 1password items in the list. Both items are listed as "1Password - Pass..." in the left panel, but one says 1.6MB, the other 2MB storage used. Could this be part of the problem? When I try to re-enable iCloud sync on my iPhone 6+, I get the error message "The operation couldn't be completed. (CKErrorDomain error 4.) 1Password encountered a problem."

iCloud syncing works on my iPad air, my MacBook Pro Retina, and my Mac Pro, but does not work on my iPhone. I am unable to try wi-fi sync until tomorrow night. Is there any way to get iCloud sync working over cellular on my iPhone?

Thanks,
Rick

rick_b05

Was able to get everything back in order over wi-fi. I backed up data on my macbook, then shut off iCloud sync on both iOS devices, both OS X devices. Deleted the iCloud data. Enabled sync on macbook first, then desktop mac, then both iOS devices. iCloud sync works on all devices.

MrRooni

Glad to hear it @rick_b05‌. Do let us know if you run into any more trouble.