Double passcode prompt bug is back

byron27

When I have Dropbox auto sync enabled I always get prompted to enter my 1Password unlock PIN two times. Disabling Dropbox auto-sync fixes the issue 100% of the time. I feel like this bug creeps back into the app every 2-3 months. Why?

Dmitry_N

Confirmed. This happened to me too a couple of times in the past couple of days.

saad

Thank you for pointing this out. Our development team is aware this issue is back in version 4.1.3. We plan on pushing an update with the fix very soon. I apologize for the inconvenience in the meantime.

byron27

@saad‌ I installed 4.1.4 update last week and this is still an issue. When can we expect this to be fixed? Really confused why this bug keeps creeping back into the app.

Bill_W

I have seen this to reoccur as well.

Dmitry_N

The latest beta also has this issue.

byron27

@saad‌ I have to think this is impacting the majority of Android users. Why is this not a priority?

saad

You're absolutely right. We are prioritizing this issue as it does affect a lot of our users. The difficulty with this one is actually reproducing the behaviour as it does not happen every time.

byron27

@saad‌ it happens to me multiple times every day. Happy to help in any way I can. Anything to get this fixed faster.

Rivadi_NL

I have the same problem on my Android tablet. Sometimes I must enter the PIN-code twice. I use version 4.1.5.
Android is 4.2.2.

byron27

@saad‌ it's almost been a month since this was reported. Are you guys any closer to getting this fixed?

peri

@byronbrewer We're hoping to get this issue resolved soon, since it affects so many users. Unfortunately, I don't know exactly when that will be. I'm sorry I don't have better news on that front!

@Rivadi_NL, Thanks for the info. Toggling the 'Sync automatically' box seems to get rid of the problem at least temporarily. :)

byron27

@peri thnx for the update but I have to say this is really discouraging. I own 1Password on iOS, OS X and recently Android. When I moved from iOS to Android I assumed the experience and support would be similar but it's been the exact opposite. These sort of problems would never go unresolved this long with the iOS app. Seriously considering cutting my losses and switching to LastPass where Android development doesn't take a backseat to iOS.

peri

@byronbrewer‌ We're very sorry about the wait on this resolution. This was a toughie because it was hard to replicate consistently. It's very high on our priority list, so we're really hoping to have this fixed soon.

Again, I apologize for the inconvenience here. We definitely don't want to come across as letting Android take a backseat. I hope you'll hang in there just a little longer. :)

Dbender54

I've experienced this on both the paid version and the beta version. It also periodically takes me completely out of the app after putting in my PIN shows its syncing to Dropbox (even though there might not have been any recent changes), then I have to open the app again and put in my master password, not my PIN.
Galaxy Note3, 4.4.2

Dmitry_N

This seems to be fixed in beta 6.
Please make sure you reboot your phone after installing this version. This is what worked for me. Or, maybe killing the app once will work too.

Ben

Thanks for the update @Dmitry_N!

byron27

I used to be on the email list for beta updates but I haven't gotten one in quite a while. How can I get back on the list?

peri

Hey @byronbrewer‌. You can sign up for the beta newsletter here:

https://agilebits.com/beta_signups/androidnewsletter.html

Hope that helps! :)

byron27

@peri‌ I've tried to sign up a few times since you posted the link but I never receive the email confirmation email. Double checked my spam folder... Nada.

peri

@byronbrewer‌ That's odd. I'll check with @Nik‌ on that.

In the meantime, would you please send an email to support+android@agilebits.com with a link to this discussion? Post a note here once you've done that so that I can look it up. Thanks!

byron27

@peri‌ done

peri

Got it thanks!

Nik

@byronbrewer‌ You're still subscribed to our beta newsletter for Android, so you're all set. =)

byron27

@Nik‌ strange. I haven't gotten a beta related email in months.

Nik

@byronbrewer, the last beta newsletter was sent in November. You've not missed anything. =)

byron27

@Nik‌ what about the beta build notificationsthat are sent when a new build is available? That's what i was referring to.

Nik

@byronbrewer‌ I'm sorry for the confusion. As you don't need a HockeyApp account to download the beta, email notifications of new builds are not sent. There is just the in-app update notification when there is a new beta available.

byron27

@nik ah, got it. Thanks!

Nik

Most welcome, @byronbrewer, glad we got things cleared up! Sorry for all the back and forth, and thanks for hanging in there. =)

Rivadi_NL

Still not fixed. On my tablet I must use the pincode twice. On my phone no problem. Reinstalling did not help.