Lollipop on nexus 5 unable to update to 4.2b2

Tallnhairydave
Tallnhairydave
Community Member
in Android

Hi guys

This is a weird one - when I lauch 1password 4.2b1 on my nexus 5 I get prompted to install the upgrade. I attempt to do so by clicking the Update button and my phone tells me that installation from unknown sources is not enabled.

BUT... It is enabled in settings and I still get told by the updates that it isn't! (I enabled it after the first time I tried the update)

Is there a download link for the .apk file so I can try a manual update?

Comments

  • Tallnhairydave
    Tallnhairydave
    Community Member

    P.s. I've tried rebooting the phone and then trying again, and get the same problem.

  • Tallnhairydave
    Tallnhairydave
    Community Member

    P.p.s. I just tried re downloading the Adblock plus .apk from their website and installing that and it installed fine, so installing from unknown sources is definitely working OK.

    Looks like it's something with the 1password update notification?

  • frame
    frame
    Community Member

    Same problem on Nexus 4

  • dewey
    dewey
    Community Member

    Good to see I'm not alone - also experiencing the same problem on my Nexus 5.

  • Perttu
    Perttu
    Community Member

    "Me three."

    Same problem with Nexus 5 and Lollipop.

  • laestrella
    laestrella
    Community Member

    I had the same issue. I managed to update by clicking on the download link in the last beta email that was sent out on Nov 12th from Nik Lal.

  • dmacx
    dmacx
    Community Member

    For me it's the same problem. (Nexus 5 Lollipop)

  • Perttu
    Perttu
    Community Member

    Thanks, laestrella, I managed to update using your tip.

  • Tallnhairydave
    Tallnhairydave
    Community Member
    edited November 2014

    Thanks laestrella, had to find the last newsletter email in my gmail recycle bin and have downloaded and installed that way!

    (I've bookmarked the link from the email for future reference, and so far b2 seems to have made auto fill in chrome start working again without 1password crashing)

  • mverde
    mverde

    Hi everyone,

    As @laestrella‌ suggested, updating from the link provided in the beta newsletter should always work (provided that you have Unknown sources enabled). I believe this may be related to a known issue between the L preview version of Lollipop and the HockeyApp SDK that can interfere with updating the app. HockeyApp has indicated that this shouldn't be an issue with the release version of Lollipop. Could those of you experiencing this issue please let me know which Android version (Settings > About phone > Android version) and which Build number (same location, a little further down the screen) you are using? Thanks!

  • Clarencexue
    Clarencexue
    Community Member

    Android Version: 5.0 build number: LRX210. I managed to update 1password to use the link in the newsletter.

  • tvandinter
    tvandinter
    Community Member

    ditto Clarencexue -- 5.0 build LRX21O, also able to update via email link but not via app itself.

  • mverde
    mverde

    Thanks for the information @Clarencexue‌ and @tvandinter‌! It looks like you are both running the production version (factory image) of Lollipop. After some more testing, I have confirmed that I can reproduce the issue on my devices running Lollipop as well. I will pass this on to our development team and have them follow up with HockeyApp. In the meantime, I'm glad to hear that the newsletter link is a workable solution.

  • Scott Robertson
    Scott Robertson
    Community Member

    Not related to this, but when trying to update to 4.2b2 i get:

  • Asyd Rayn
    Asyd Rayn
    Community Member

    same issue here on Moto X Pure on Lollipop

  • saad
    saad
    edited November 2014

    Thank you everyone for reporting this problem. While our team continues to investigate into this issue further, we have added this as a known issue along with the workaround that was brought up here.

  • mtakacs
    mtakacs
    Community Member

    thanks for the tip. :)

  • mverde
    mverde

    Happy to help! We've managed to confirm with HockeyApp that they have a fix for this in a beta version of their SDK. We are in the process of evaluating the updating SDK. Assuming that goes well and we integrate the updated SDK, then that update would be the last one that you would need to manually install from the newsletter link.

  • ENDelt260
    ENDelt260
    Community Member

    So, today I received a notification to update to b3, but as I am on Lollipop I'm running into the issue where I can't install from unknown sources even though I have that option turned on.

    The sticky thread says to work-around using the link from the email newsletter, but I didn't receive an email newsletter announcing b3. Where can I find the manual link to update to b3?

  • mverde
    mverde

    @ENDelt260‌ I merged your question in with the existing thread on the beta update issue, as the answer will probably benefit a number of our beta testers.

    The URL of the download link that is sent out in each beta newsletter doesn't change from one beta version to the next. This means that you can bookmark the URL and continue using it to update to the latest beta long after you have deleted the newsletter (don't tell Nik that you're deleting the newsletter though). I hope that helps!

  • chnacat
    chnacat
    Community Member

    same problem. moto x 2014 lollipop. this really is a problem because 1password quits every time it is launched, so i'm pretty much dead in the water. would love to know a fix for this asap!

  • pntucker
    pntucker
    Community Member

    this has popped up again with b5 on a nexus 4 & lollipop.

  • peri
    peri

    @chnacat‌ and @pntucker‌ Have you tried updating via the download link in the beta newsletter?

This discussion has been closed.