Not able to download it again from app store

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Pim Beijers
Pim Beijers
Community Member
in Mac

Hi,

I've purchased 1Password a while ago but yesterday the software couldn't launch because of an error. It prompted me to delete the software and reinstall it back on my mac. So I did. But the problem now is that I am not able to reinstall it from my mac app store account. It says: Pause - Waiting.. What can I do about thit situation?

Thank you!

Running Mac OS X Yosemite

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  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @Pim Beijers‌

    Are you trying to download anything else from the App Store and in the Purchases tab is there a button to start the download again if it is paused? Also, have you tried a reboot at all - you'd be amazed what that can cure after certain caches are purged.

    Let us know, after that we may need to suggest some steps to wipe the local cache/database for the App Store. Don't worry, it won't harm your applications - I've had to do something similar in the past and the App Store simply recreates the files it needs.

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