1P5 Trial Expired, No email is recognized
I don't get this, I've been using 1P5 everyday for months--since it was first introduced. I'm sure I paid for it. Don't 1P trials only last 30 days? But I can't find the email address I used (I have so many), and every address I try is rejected. So then I fill out the web form to contact customer support and it wants the very same email address!! before I can send to customer support.
There's no phone number to call--so what am I supposed to do?
Comments
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Hi @Glaucon11,
It has been around 30 days since 1Password 5 for Mac was released, which is the length of the free trial, so you may be starting to see a "Trial Expired" notice.
We have posted an announcement with details here:
Trial Expired notice in 1Password 5 for Mac?
If that doesn't help, please email us at support+licenses@agilebits.com and supply as much detail as you can:
- The full name provided when you purchased 1Password.
- Any email addresses you might have used.
- Include a link to this discussion as well.
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Oh I'm just having a senior moment. Could I have been using a beta version before the trial started?
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Hi @Glaucon11,
It's possible that you were using the beta version, but I don't think we counted the pre-release beta as part of the trial time.
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I really thought I was senile, because I know I've been using 1P5 more than a month
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Hi @Glaucon11
I'm sorry for the confusion - we certainly don't want to make you feel senile! ;) I hope that @JasperP's steps above help, but if you're still having trouble getting things sorted, we're here for you.
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