Master password won't open 1 password

noelpeterson
noelpeterson
Community Member
in Mac

I am trying to open 1-password and when I enter my master pass the window reads: Connecting 1,2,3,4…….ect and just keeps counting.
Also, I am unable to locate the password data file on my hard drive so that I can update or even purchase the latest version. When I go to the 1 password application I get the Welcome page asking me to find my existing data, but it does not come up.

Comments

  • Jasper
    Jasper

    Hi @noelpeterson,

    I'm sorry to hear about the trouble.

    What version of 1Password are you using? To check, please open 1Password and go to 1Password > About 1Password in the OS X menu bar.

    Also, what version of OS X are you using?

    Thanks in advance for the additional info!

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