Missing data when syncing
I have been using 1password on my iPhone 5 for a little while with no issues so decided to install it in Win 7 and sync with DropBox. I also have just acquired a Win 8.1 smartphone. I set up a DropBox folder with the iPhone first and then Win 7 on my PC. Syncing seemed OK but I have discovered that the login passwords and usernames have not been imported to the PC. Items entered on the PC are not syncing back to the iPhone except in rare instances. To make life more interesting all the items added to 1password on the PC appear on the windows phone but with absolutely no data. All items from the iPhone appear to have synced correctly to the Win 8.1 phone.
I have purchased and entered the licence but the program still displays 1Password trial in the top left corner. If I attempt to re-enter I am informed the software is already registered.
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What version of 1Password for iOS do you have installed?
(I hope you don't mind my moving your question to the 1Password for iOS forum, where it'll get the attention of someone with more knowledge about that product. It may then get moved to the 1Password for Windows Phone forum.)
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Version 5.1.2
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Hi @14raysX,
I'm sorry to hear that you've been having trouble with 1Password. To get a better idea of where things are getting tangled up, I'd like to take a closer look at your system.
I'd like to ask you to create some Diagnostics Reports, one from each of your devices.
—iOS—
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#ios4—Windows—
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#winThen attach the entire file to an email to us: support+forum@agilebits.com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
A short note here once you've sent the Report in will help us to keep an eye out for it. :)
Once we see the report we should be able to better assist you. Thanks in advance!
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