lost home page
I have been using 1password for a long time with no problem. I have upgraded to 5.0.2 and running OS X Yosemite. I can access all functions from the bar the top of Safari (mini button). I now need to add a secure note and if I run the 1password app it comes up in the welcome to 1 password screen window and I can't access anything else. there is no sidebar etc.
I tried to get to agile bits support through my browser but no luck.
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Hi @frankfa
Can I ask, did you originally purchase 1Password from Apple's Mac App Store by any chance and maybe download 1Password 5 direct from our site?
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I show on app store1Password 5.0.2 as installed on 11/14
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Hi @frankfa
Here's what I'd like to try please.
- Open 1Password and then quit it using ⌃⌘Q to quit both 1Password and 1Password mini.
- Drag the 1Password program to your Trash.
- With no copies of 1Password on your machine reboot it.
- Download 1Password via the App Store.
If that doesn't resolve your issue then I'd like you to create a Diagnostic Report for us.
I'd like to ask you to create a Diagnostics Report from your Mac:
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4Then attach the entire file to an email to us: support+forum@agilebits.com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
A short note here once you've sent the Report in will help us to keep an eye out for it. :)
Once we see the report we should be able to better assist you. Thanks in advance!
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email w/ diagnostic sent.
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Hi @frankfa
Apologies, I'm having trouble locating your email. In your email did you reference this thread and include your forum username? You should have received a ticket ID, if you post that here we can link the two for you.
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