No access to email used to purchase earlier versions

bongoman
bongoman
Community Member
in Mac

I can no longer access the email address used to purchase earlier versions of 1Password and am therefore unable to retrieve my licence information.

Any assistance in this matter would be appreciated.

Comments

  • Rad
    Rad
    1Password Alumni

    Hi @bongoman‌,

    Thanks for taking the time to write to us :+1:

    Please send us an email to support+licenses@agilebits.com and make sure that you give us the old email address and the new one you want us to update it to. Also make sure that you include a link to this topic and your forum username. A brief comment here mentioning that you've sent the report would also be helpful.

    One of us will reply via email once your email address has been updated.

    Cheers!

  • bongoman
    bongoman
    Community Member

    Report sent — thanks for your help.

  • Jasper
    Jasper

    Thanks for emailing the details! It looks like Rob from our support team has replied.

    If you have any further questions, please respond to the email and we will assist. :)

    ref: WWL-34987-413

This discussion has been closed.