Problem with autofill on website

chamber12
chamber12
Community Member

I am having problems with autofill on a particular site. It is not a multi page login so not sure what is going on. I have tried everything. Most of the time no matter how I bring up the login page i cannot get the page to fill. The program has no problem recognizing the page. I have deleted the saved login info and restarted by manually entering in the site which is picked up perfectly by 1password and resaved. However, when i clear the page and try to login using 1 password it will not fill in the box 95% of time. The autofill has worked a few times but 95% of time it will not fill. I still have an old Roboform account still active until I get used to 1password and I have often had to rely on the roboform program as it works fine with this site. Not sure what if anything I am doing wrong. Here is a link to the login:

https://www.zipformplus.com/default.aspx# any help would be great.

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @chamber12‌

    Sadly you're not doing anything wrong. Sad because our extension is having trouble with that site. We do have a ticket for it so hopefully our wonderful devs can figure it out. I'm sorry I can't give you better news at the moment.

    ref: OPX-642

  • chamber12
    chamber12
    Community Member

    Thanks, is there any way to be notified when the ticket has been worked on and a fix in place. Thanks.

  • Megan
    Megan
    1Password Alumni

    Hi @chamber12‌,

    I've added a note to the issue indicating that you would like us to update you here when the issue has been resolved. Thanks for your patience - I apologize for the inconvenience!

This discussion has been closed.