Irritating problem on iPad: when returning to app, only allows two characters of password

jack4abits
jack4abits
Community Member
in iOS

Latest version of 1password on iPad, latest iOS 8, iPad Air.

When I return to 1password (i.e., app was previously open), I get the Enter Master Password prompt, but am allowed to enter only two characters of the password.

I can work around it by killing the app and restarting, then everything works.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    This is a pure guess, but are you using the iPad in landscape orientation? If so, try using it in portrait orientation when you type your master password.

    Stephen

  • Megan
    Megan
    1Password Alumni

    Hi @jack4abits‌

    Please let me know if Stephen_C's suggestion helps at all! If not, I'd love to know the version number of 1Password that you're currently using, so we can better test this issue on our end.

  • jack4abits
    jack4abits
    Community Member

    Yes, in landscape. I'll try portrait next time, but I very rarely use the iPad in portrait.

    So you are acknowledging a landscape bug with portrait as workaround, correct? Having it not work in landscape is definitely a problem for me ...

  • Stephen_C
    Stephen_C
    Community Member

    Use in portrait orientation is, as I understand it, a work around for a bug in iOS not a bug in 1P.

    Stephen

This discussion has been closed.