Yosemite Clean Install and 1Password 5 License

Peauboy Jones
Peauboy Jones
Community Member
in Mac

I have been using 1Password 5 for some time now. When Mac problems led me to do a clean install of Yosemite, even though I restored 1PW from my Carbon Copy Clone, I received a notice that my License needs to be upgraded ($24.95). Not sure why this is the case. I also could not find a contact number for Agilebits Customer Support to ask this question privately. Any help out there? Thanks.

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Peauboy Jones‌

    We have an announcement regarding the Trial Expired message. It includes steps on how to reapply your licence file, how to obtain a copy of your licence file if the original email is lost and even advice on what to do if you seem to be running the Web Store version (hence the Trial Expired message) but actually purchased the Mac App Store one.

    If you have any questions that aren't answered in that announcement please do post back here and we'll do our best to get you sorted.

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