I've lost my license and changed the e-mail address

Oh_nein
Oh_nein
Community Member
edited November 2014 in Mac

It's really horrible. The version 5 requires the license. Because my old adress doesn't exist longer, I can't take the help-site: "Unable to deliver licenses to 'thisismyoldadress@gmx.de'. Please email us and we'll do our best to help. We apologize for the delay." The link is: "https://agilebits.com/contact_us" and referred in reality to this site: "https://agilebits.com/support". That's the beginning... Have agilebits an e-mail-contact?
Lars

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Oh_nein‌

    I'm going to have to ask you to email support+licenses@agilebits.com. In this email address I need you to add the following:

    • Your previous email address and your current email address.
    • As much detail as you can regarding your purchasing information, details supplied, purchase date etc.
    • Your forum username and a link to this thread.

    Once you've done this can you please post back here so we can link the two. We'll see what we can do to get you sorted out.

  • Oh_nein
    Oh_nein
    Community Member

    Great thanks. I will do that.

  • Jasper
    Jasper

    Hi @Oh_nein,

    I just replied to your email. :)

    If you have any further questions, please respond to the email and we will assist.

    ref: NFC-24499-977

This discussion has been closed.