Setting Master Password

blackag

New user... took first crack at familiarizing myself with the program on my iPhone and entering some data today. Accessed the app w my PIN, entered a new item no problem. Subsequently downloaded the app to my iPad, and in trying to sync it via the iCloud it asked for a master password and gave me a password hint that makes no sense. I obviously set up my PIN and that is working, but I don't remember even setting up a master password, or creating the hint I am being shown. I have read through other threads and am not finding anything about this except the adamant assertion that Customer Support can not reset or give you your password. Help?

Ben

Hi @blackag‌

Setting up a Master Password (and associated hint) is one of the very first things you do when installing 1Password. A PIN cannot be established until you've unlocked the app with your Master Password.

except the adamant assertion that Customer Support can not reset or give you your password.

This is accurate. We have no way of knowing or resetting your Master Password.

In any event, this page should help:

• https://guides.agilebits.com/1password-ios-kb/4/en/topic/forgot-master-password

Thanks!

blackag

Thank you, bwoodruff. I think I will just try starting with a new vault.

Winnie

@blackag please make sure you don't restart your device until you got all data from your iPhone into the new vault. After a restart 1Password will ask for the Master Password again.